De-escalation strategies have been described as art, science, and diplomacy. It is all of these and it begins with acquiring the tools required to respond in a crisis. The de-escalation strategy begins with situational awareness, verbal and non-verbal communication, and the conditioning to remain calm in the situation. It is a skill that can be developed as we consider our responsibility for personal & public safety. The tools required to de-escalate effectively (while maintaining personal and public safety) are practiced in this Personal Safety Program. Do No Harm is an essential Ken Ryu Jujutsu value and our goal in De-escalation with Communication. Workshop presented by Kenneth Brake of Ken Ryu Jujutsu.